Privacy Policy
Overview
Mysteryshirt respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how your personal information is collected, used, stored, and shared when you visit, interact with, or make a purchase from Mysteryshirt (CoC: 74412914, VAT: NL859886840B01) through our website, mobile applications, or related services (collectively referred to as the “Site”).
We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
If you would like to request a copy of this Privacy Policy in a different format or have any questions about it, you may contact us at:
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device and browsing behavior.
Device Information
This may include:
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Web browser type
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IP address
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Time zone
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Cookies installed on your device
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Pages or products viewed
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Referring websites or search terms
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Interaction with the Site
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Approximate location data (if enabled on your device)
We refer to this automatically collected information as “Device Information.”
Technologies Used
We collect Device Information using the following technologies:
Cookies
Cookies are small data files placed on your device that often include an anonymous unique identifier.
You can learn more about cookies and how to disable them at:
http://www.allaboutcookies.org
Log Files
Log files track actions occurring on the Site and collect data such as:
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IP address
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Browser type
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Internet service provider
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Referring/exit pages
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Date and time stamps
Web Beacons, Tags, and Pixels
These are electronic files used to record information about how users browse the Site.
Order Information
When you make or attempt to make a purchase through the Site, we collect certain personal details, including:
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Name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information (such as credit card details)
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Order history
This information is referred to as “Order Information.”
Other Information
When interacting with us (for example through customer support, partnerships, or other business interactions), we may collect additional information such as:
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Name
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Address
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Email address
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Phone number
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Payment or transaction details
This information is referred to as “Other Information.”
Definition of Personal Information
Throughout this Privacy Policy, “Personal Information” refers to:
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Device Information
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Order Information
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Other Information
Personal Information means any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly to an individual.
Data Collected in the Past 12 Months
Within the past twelve months, we may have collected Device Information and Order Information through the technologies and methods described above if you have visited our Site or placed an order with us.
This information may be processed or stored by:
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Our e-commerce platform provider
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Third-party logistics and fulfillment partners
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Our internal IT systems
How We Use Your Personal Information
We use the Order Information we collect primarily to:
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Process and fulfill orders
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Process payments
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Arrange shipping and delivery
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Provide order confirmations and invoices
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Communicate with you about your orders
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Detect and prevent fraud
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Provide marketing communications (where permitted)
We use Device Information to:
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Monitor potential fraud or security risks
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Improve and optimize our website
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Analyze how customers browse and interact with the Site
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Measure the effectiveness of marketing campaigns
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Provide targeted advertising
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Enable location-based services where applicable
We may use Other Information to support our business operations, including communication and business relationships.
We may have used your Personal Information for these purposes during the previous twelve months.
Legal Basis for Processing Personal Information
Depending on the circumstances, we process Personal Information based on one or more of the following legal bases:
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Performance of a contract (for example, processing an order)
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Compliance with legal obligations
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Legitimate business interests
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Consent, where required by law
Except where required by applicable law, we generally do not rely on consent as the primary legal basis for processing. However, we will obtain consent before sending certain marketing communications where required.
You may withdraw your consent at any time by contacting us.
Mysteryshirt does not engage in automated decision-making that produces legal or similarly significant effects.
Sharing Your Personal Information
We may share your Personal Information with trusted third parties that help us operate our business.
Examples include:
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E-commerce platform providers
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Payment processors
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Shipping and logistics providers
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Marketing and analytics providers
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IT and infrastructure providers
We also use analytics tools such as Google Analytics to better understand how visitors use our Site.
These service providers are only permitted to use your data as necessary to perform services for Mysteryshirt.
We may also disclose your Personal Information:
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To comply with legal obligations
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In response to lawful requests from authorities
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To protect our legal rights
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In connection with mergers, acquisitions, or sale of company assets
We do not sell your Personal Information.
SMS Data
If you opt in to receive SMS communications from Mysteryshirt, your phone number and consent information will be used only for sending messages you have agreed to receive.
SMS opt-in data and consent will not be shared with any third parties.
Personal Information of Third Parties
If you provide us with Personal Information belonging to another person (for example when sending a gift), you confirm that you have obtained their permission to share this information with us and that they have been informed of this Privacy Policy.
International Data Transfers
Mysteryshirt operates internationally and may transfer Personal Information to countries outside the European Economic Area (EEA), including but not limited to:
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United States
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Canada
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United Kingdom
Some of these countries may not provide the same level of data protection as the EEA.
Where transfers occur, we ensure appropriate safeguards are in place, including:
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Standard Contractual Clauses approved by the European Commission
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Data processing agreements with service providers
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Other legally approved transfer mechanisms
You may contact us to request additional information about these safeguards.
Direct Marketing
We will only use your Personal Information for marketing purposes when permitted by law.
If you agree to receive marketing communications, we may contact you through:
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Email
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SMS
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Telephone
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Mail
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Social media platforms
These communications may include information about:
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Mysteryshirt products
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Promotions
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New releases
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Partner offers that may interest you
You can unsubscribe from marketing communications at any time by using the opt-out link included in our messages or by contacting us.
Abandoned Cart Notifications (SMS)
Mysteryshirt’s website uses cookies and tracking technologies to monitor items placed in your shopping cart.
This allows us to determine when a cart has been abandoned and may be used to send reminder messages, including SMS notifications, to help you complete your purchase.
Behavioural Advertising
We use Personal Information to provide relevant advertising and marketing communications that may interest you.
For more information about how targeted advertising works, you can visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-wor
You can opt out of certain targeted advertising services through the following platforms: